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Customer Service Advocate I
Location:
Indianapolis, IN
Description:
Customer Service Advocate IBC Forward is looking for Customer Service Advocate I (Remote Work) in Indiana Position Title: Customer Service Advocate I (Remote Work) Locations: Remote Indiana (IN) - (Only locals to IN)Anticipated Start Date: 6/17Expected Duration: 3 months.Job Type: Contract to hireShift: Shift is between the operational house of 8 am - 8 pm EST. Normally new hires work the late shift of 11 am - 8 pmPay Rate: $18.00/hr on W2.NOTE: Bilingual skills are preferred but not required Job Description:Position Purpose:Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative.Respond to member and provider inquires via telephone in a timely and appropriate mannerCSA's are held to quality, conformance, an adherence goalsRequired Skills:Computer skills and ability to learn new systems. CALL CENTERWe will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.Preferred Skills/ Experience:MedicaidBilingual skills are preferred but not required INTERNET SPEED****Ethernet cord preferred.Reach out ASAP if any issues arise but they shouldn'tEducation Requirement: HIGH School or GEDSoftware Skills Required: Phone etiquette, typing skills a must, tech skills, problem solvingEducation/Experience:Entry-level position typically requiring little or no previous experience.Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.Experience interacting and multitasking using multiple systems and programs simultaneously preferred.Responsibilities: Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely mannerMitigates and prevents complaints from being escalated to resolve in initial contact.Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concernsResolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolutionMaintains performance and quality standards based on established contact center metricsProvides customer service in a high pace contact center environment over the phone, via live chats and emailsDocuments all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applicationsRemains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliancePerforms other duties as assignedComplies with all policies and standardsInterested candidates please send resume in Word format Please reference job code 222311 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationIndianapolis, IN (Onsite)Job TypeCustomer ServiceExperienceNot SpecifiedDate Posted05/14/2024
Posted:
May 15 on Broadbean
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More About this Listing: Customer Service Advocate I
Customer Service Advocate I is a Customer Service Customer Service Representative Job located in Indianapolis IN. Find other listings like Customer Service Advocate I by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Advocate I is a Customer Service Customer Service Representative Job located in Indianapolis IN. Find other listings like Customer Service Advocate I by searching Oodle for Customer Service Customer Service Representative Jobs.