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Customer Enabling Service Advocate
Location:
Coatham Mundeville
Description:
This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex customer service functions and digital interface responsibilities. You will be working closely with internal and external partners to exceed customer expectations and achieve service standards. Job Title – Customer Enabling Service Advocate Location – Sunderland SR1Contract – Temp - Sept Hours – 37Role summary – This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex customer service functions and digital interface responsibilities. You will be working closely with internal and external partners to exceed customer expectations and achieve service standards. Key Responsibilities: Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service. Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards. Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media. Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact. Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes. Act as the 'front door' for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider. Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 16 on ListedBuy
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More About this Listing: Customer Enabling Service Advocate
Customer Enabling Service Advocate is a Human Resource Customer Enabling Service Job at Service Care Solutions located in United States. Find other listings like Customer Enabling Service Advocate by searching Oodle for Human Resource Customer Enabling Service Jobs.
Customer Enabling Service Advocate is a Human Resource Customer Enabling Service Job at Service Care Solutions located in United States. Find other listings like Customer Enabling Service Advocate by searching Oodle for Human Resource Customer Enabling Service Jobs.